Return & Refund Policy

Last Updated: [Insert Date]

At MWT Media, we are committed to delivering high-quality SEO, content writing, guest posting, and digital marketing services. Because our services are custom, time-based, and often involve third-party publishers, our refund and return policy differs from that of a physical product retailer. Please read the following terms carefully before placing an order.

1. Nature of Our Services

MWT Media provides digital services, including but not limited to:

  • Search Engine Optimization (SEO)
  • Content writing and copywriting
  • Guest posting and link building
  • Social media management
  • Paid advertising campaigns
  • Website design and development

As these are service-based and often involve labor, research, and coordination with third-party websites, our policy is structured around service delivery stages rather than a fixed return window.

2. Invoice-Based Claims Policy

All payments made to MWT Media are processed through an official service invoice. This invoice is the sole and final reference point for any claim, refund, or dispute.

  • Only the terms, deliverables, and points explicitly mentioned on the service invoice will be considered valid for any claim or refund request.
  • Any claim, complaint, or refund request based on points, promises, or expectations not mentioned on the invoice will not be accepted or entertained, regardless of any prior verbal or informal discussion.
  • Clients are responsible for reviewing the invoice carefully at the time of order and raising any concerns before making payment.

3. Refund Eligibility

3.1 Before Work Begins

If you cancel your order before any work has started on your project, you are eligible for a full refund, minus any payment processing fees.

3.2 After Work Has Started

Once work has begun on your order (research, content drafting, outreach to publishers, campaign setup, etc.), refunds are evaluated as follows:

  • Partial refunds may be issued for the unstarted or undelivered portion of the work.
  • No refunds will be issued for completed and delivered work, including published guest posts, live campaigns, or approved content.

3.3 Guest Posting and Link Building Services

Because guest posting involves coordination with third-party website owners and publishers:

  • Once content has been submitted to a publisher for review or has gone live, no refund will be issued for that specific placement.
  • If a publisher rejects a placement or fails to deliver after payment, we will either offer a replacement placement of equal or greater value or issue a refund for that specific order, at our discretion.

Link Removal by Publisher/Admin: If a published article’s link is removed by the publishing website’s admin after going live, MWT Media will, within 7 working days, either:

  • Get the link restored and made live again, or
  • Refund the payment for that specific placement.

Website Closure or Discontinuation: If the publishing website itself is shut down, closed, or stops operating for any reason on the publisher’s end (including but not limited to the site going offline, changing ownership, or ceasing operations), no claim, replacement, or refund will be accepted for that placement, as this is beyond MWT Media’s control.

3.4 Subscription and Recurring Services

For ongoing/monthly services (SEO retainers, social media management, etc.):

  • You may cancel future billing cycles at any time. Cancellations take effect from the next billing cycle onward.
  • No refunds are provided for the current, already-paid billing period, as resources are allocated at the start of each cycle.

4. Non-Refundable Situations

Refunds will not be issued in the following cases:

  • Any claim based on terms not mentioned on the service invoice
  • Change of mind after work has been completed and delivered
  • Dissatisfaction with results due to factors outside our control (e.g., search engine algorithm changes, third-party publisher decisions, market conditions)
  • Website closure or discontinuation on the publisher’s end (as outlined in Section 3.3)
  • Failure to provide necessary information, access, or approvals needed to complete the project
  • Delays caused by the client’s lack of response or feedback
  • Services already delivered, published, or made live

5. Revisions Before Refunds

Before requesting a refund, we encourage clients to make use of our revision policy. Most content and service issues can be resolved through revisions at no additional cost. Please contact our support team to request revisions before submitting a refund request.

6. How to Request a Refund

To request a refund, please contact us with the following details:

  • Your order/invoice number
  • Date of purchase
  • Reason for the refund request
  • Any relevant supporting information (e.g., delivered files, screenshots)

Email: [insert support email] Response time: We aim to respond to all refund requests within [insert number] business days.

7. Refund Processing

  • Approved refunds will be processed to the original payment method used at checkout.
  • Please allow 5–10 business days for the refund to reflect in your account, depending on your bank or payment provider.
  • Payment gateway or transaction fees (where applicable) are non-refundable.

8. Order Cancellations

You may request to cancel an order at any time by contacting our support team. Cancellation eligibility for a refund will be assessed based on the stage of work completed, as outlined in Section 3.

9. Chargebacks and Disputes

We ask that clients contact our support team directly to resolve any billing concerns before initiating a chargeback with their bank or payment provider. Unauthorized chargebacks for delivered services may result in suspension of current and future orders.

10. Changes to This Policy

MWT Media reserves the right to update or modify this Return and Refund Policy at any time. Changes will be posted on this page with an updated “Last Updated” date. Continued use of our services after changes are posted constitutes acceptance of the revised policy.

11. Contact Us

If you have any questions about this Return and Refund Policy, please reach out to us:

MWT Media Email: admin@mwtmedia.com Phone: +923020000191 Website: www.mwtmedia.com